Customer Service

Beyond Goodbye & Co. — Store Policy & Customer Service

Thank you for shopping with Beyond Goodbye Co.. We are honored to walk alongside you in life’s most tender moments. Please review our store policies below.

Shipping Policy

We ship all orders via USPS within 7 to 14 business days from the date of purchase.

• You will receive a shipping confirmation email with tracking details once your order has been processed and shipped.
• Please ensure that your shipping address is correct at checkout. Beyond Goodbye Co. is not responsible for packages lost or delayed due to incorrect addresses or USPS service disruptions.

If you have any questions about your order status, feel free to reach out to us at:
Email: hello@beyondgoodbyeco.com

Return & Refund Policy

All sales are final.

• We do not accept returns, refunds, or exchanges on any products.
• Please carefully review your order before completing checkout.

If you receive a damaged or defective product, contact us within 7 days of delivery at hello@beyondgoodbyeco.com with your order number and photos of the issue. We will do our best to make it right.

Customer Service

We are here to help with any questions or concerns.

• Email us: hello@beyondgoodbyeco.com
• Our team responds to emails Monday–Friday, 9 AM–5 PM EST. Please allow 1–2 business days for a reply.

Your experience matters to us, and we are grateful you chose Beyond Goodbye Co. to be part of your healing journey.